Front Desk Supervisor

Job description

Assist the Hotel Manager with the daily front desk operations including the supervision of hotel staff and providing appropriate service to hotel guests.

Job Functions

Hire, supervise, train, evaluate work performance, and administer counseling for staff members. Prepare the weekly work schedule and maintain time and attendance records. Respond quickly and accurately to guest inquiries regarding hotel procedures and property information. Resolve customer complaints or disputes. Able to perform duties of a Hotel Clerk as needed. Possess knowledge of room rates, types, availability, hotel policies, and procedures.

Utilize computer system for various front desk and office procedures. Maintain strict accountability of guest coupon books. Ensure departmental adherence to applicable company and regulatory policies. Other related projects and/or duties as assigned by management.

Qualifications

Three (3) years of experience as a front desk clerk. Supervisory experience preferred. Able to use the company’s software systems for hotel management, etc. Must have excellent customer service, communication, and interpersonal skills. Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.