Senior Specialist, Client Operations

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Specialist, Client Operations to join our Client Service team. This role is located in Lake Mary, FL In this role, you’ll make an impact in the following ways: Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY.

Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed. Applies advanced problem solving skills, judgment, and experience to analyze information and deliver high quality service to a specialized client base. Proactively assists clients in reviewing potential business needs and directs them to appropriate resources at BNY, while helping improve the client experience.

To be successful in this role, we’re seeking the following: Bachelor’s degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred. Experience in an operational area and/or client services preferred. Strong communication skills and the ability to support multiple, complex client accounts. No direct reports. Provides guidance to less experienced team members. Bilingual Spanish/English skills preferred Banking/financial experience is a plus