Senior Specialist, Client Processing

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Specialist to join our Payments Investigations team. This role is in Manchester, UK. The Senior Specialist, Client Processing role plays a pivotal role within the Payment Investigation function, contributing to BNY's strategic pillars.

The role is responsible for managing complex payment investigations, resolving client queries efficiently, and collaborating across teams to mitigate risk, enhance service delivery, and support strong client outcomes. Through proactive problem solving, attention to detail, and partnership with internal and external stakeholders, the Senior Specialist helps strengthen client trust while supporting the broader objectives of operational resilience and sustainable business performance.

In this role, you’ll make an impact in the following ways: Supports client service by responding to queries promptly, providing clear and accurate updates, and helping to ensure a positive client experience throughout the investigation lifecycle. Solves complex problems based on an understanding and knowledge of the intricacies of the system. Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.

Provides support to lower-level client processing roles. May be responsible for allocating and checking work of other team members. May be responsible for specific supervisory review, training and approval actions. Contributes to the achievement of related team’s objectives including process improvement using AI and other digital tools available. To be successful in this role, we’re seeking the following: Bachelor’s degree in business, Finance, or related field is preferred.

Several years’ experience in industry, transaction processing/ investigations or related field within financial services. Strong leadership and team management abilities. Excellent problem-solving and analytical skills. Effective communication and collaboration skills across diverse teams. BNY, our culture speaks for itself.

Here’s a few of our awards

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.