Vice President, Client Operations Manager

Job description

We’re seeking a future team member for the role of Vice President, Transfer Agency Service Delivery Manager Client Operations Manager to join our UK Transfer Agency Operations Team. This role is located in Manchester, UK. In this role, you’ll make an impact in the following ways: Managing day to client interactions and escalations across all aspects of Transfer Agency service Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.

Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise. Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting. Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction. Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

To be successful in this role, we’re seeking the following: Bachelor’s degree in Business Administration, Finance, or a related field. Advanced degree or relevant certifications are a plus. Operational or client service delivery experience preferred. Excellent analytical and problem-solving abilities Effective communication and interpersonal skills for client interaction and collaboration across teams

At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.