Senior Specialist, Client Operations

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Client Processing Senior Associate to join our Conventional Trust Platform team. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways: Collaborate with the Sales & Relationship Management team in the pre-mandate conversations and business development initiatives to identify and clarify the offering from Corporate Trust and address relevant queries from clients. Work with the Transaction Management Group to ensure the operational aspects of the transaction are in line with BAU processes and, if required, make sure that any non-BAU processes are captured and documented accordingly.

Support clients on a day-to-day basis, ensuring all operational services are delivered in accordance with our contractual obligations. Build trust and strong working relationships with clients to encourage repeat business opportunities. Provide excellent client service delivery and understanding of clients’ needs. Demonstrate an understanding of services provided both within Corporate Trust and across the firm to be able to provide clients with tailored solutions.

Apply knowledge of capital markets operational processes and procedures and demonstrate an understanding of the commercial rationale, structure, risks, and rewards associated with transactions. To be successful in this role, we’re seeking the following: An understanding of Conventional Debt deal structures. Knowledge of the Debt Issuance markets, primarily Euroclear and Clearstream. Bachelor’s degree or equivalent combination of education and experience is preferred.

Ability to work under pressure and to tight deadlines. Strong communication skills, confident using phone and MS Teams. Proficiency in MS Office applications such as Outlook, Excel, and PowerPoint. Experience in using digital tools. Supervisory or management experience preferred. At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune, 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Individuals of all genders/Individuals with Disabilities/Protected Veterans.