Senior Vice President, Application Support Manager

Job description

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Production Services Application Support Senior Vice President to join our Production Services Deposits Enablement team.

This role is located in Pittsburgh In this role, you’ll make an impact in the following ways:

• Provide production support for the Deposits Enablement platform, improving alignment to business activity across trading, cash, and batch operations
• Support application end-of-day processing, including oversight of critical operational activities and timely issue resolution
• Oversee and support critical batch processing functions to help ensure stability, control, and execution across key platform workflows
• Support end-of-day cash activities through cross-regional operational partnership and effective timezone overlap coverage To be successful in this role, we’re seeking the following: Bachelor’s degree in computer science, engineering, information systems, or a related discipline, or equivalent combination of education and relevant experience Experience supporting business-critical production platforms in a global financial services environment, with exposure to trading, cash management, end-of-day processing, or batch operations
• Strong technical and operational support experience across application production support, incident management, batch monitoring, platform stability, and cross-regional service delivery
• Demonstrated ability to manage high-priority issues with urgency, communicate clearly across technology and business stakeholders, and operate effectively in a time-sensitive environment
• Proven ability to work collaboratively across regions and functions to improve service reliability, reduce risk, and support a resilient global support framework At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Our Benefits and Rewards: BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.