Market Financial Center Manager - Baltimore Market

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence Managerial Responsibilities: This position may also have responsibilities for managing associates.

At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion

Creates an inclusive team where members are treated fairly and respectfully.

Manager of Process & Data

Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.

Enterprise Advocate & Communicator

Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.

Risk Manager

Leads and encourages the identification, escalation and resolution of potential risks.

People Manager & Coach

Knows and develops team members through coaching and feedback.

Financial Steward

Manages expenses and demonstrates an owner’s mindset.

Enterprise Talent Leader

Recruits, on-boards and develops talent, and supports talent mobility for career growth.

Driver of Business Outcomes

Delivers results through effective team management, structure, and routines.

Skills

Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management

Minimum Education

Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America)

Hours Per Week

40 Pay Transparency details US - MD - Baltimore - 711 W 40th St - Rotunda (MD4681) Pay and benefits information Pay range $72,000.00 - $90,300.00 annualized salary, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.