Payroll Supervisor, Shared Services

Job description

At Ball, integrity and trust are the foundation of who we are. Guided by our core values—"We Care. We Work. We Win.”—we create a culture where every voice matters and every idea drives progress. Together with our global employees, customers, and partners, we’re turning bold sustainability goals into reality and shaping a future we can all be proud of. Create a new future. Apply Today.

Primary Purpose of the Position

The Supervisor, Shared Services is responsible for supervising a team of Payroll Specialists to ensure the seamless execution of payroll processes within our Global Business Services environment. The Supervisor role is integral to delivering accurate and timely payroll services to business operations, driving standardization and optimization of payroll processes across their responsible payroll processes.

Essential Responsible Areas

Oversee Payroll Operations (US and Canada): Supervise the end-to-end execution of payroll tasks, ensuring adherence to established procedures, timelines, and compliance requirements.

Team Leadership

Lead, mentor, and supervise a team of analysts and coordinators, providing guidance, coaching, and support to ensure their success and professional growth.

Performance Monitoring

Monitor team performance and individual contributions, conducting regular performance assessments and providing constructive feedback. Foster a collaborative and high-performance team culture with a focus on operational excellence and continuous improvement.

Cross-Functional Collaboration

Collaborate with cross-functional leadership teams to align processes with overall business objectives, driving continuous improvement and operational excellence.

Process Optimization

Identify payroll process inefficiencies and opportunities for optimization, leading the implementation of process improvements. Optimize processes for scalability, accuracy, and responsiveness using automation and technology wherever possible.

Culture Building

Foster a culture of accountability, ownership, and teamwork within the team.

Documentation Management

Establish and maintain comprehensive payroll process documentation, including standard operating procedures (SOPs), workflows, and process maps, to ensure consistency and knowledge sharing.

Issue Resolution

Act as a point of escalation for complex payroll-related inquiries and issues, working to find effective solutions and resolutions.

Stakeholder Engagement

Collaborate with senior internal stakeholders to gather insights and feedback to further enhance payroll execution and service quality.

Vendor Management

Manage relationships with external vendors, including service providers, administrators, and third-party platforms.

KPI Tracking

Track key performance indicators (KPIs), service metrics, and continuous improvement outcomes.

Project Coordination

Coordinate and lead on implementations, mergers and acquisitions (M&A), and divestiture activities.

Professional & Education Qualification

Bachelor's Degree in Human Resources, Business Administration, Accounting, or a related field or an equivalent combination of education and/or experience Certified Payroll Professional (CPP) preferred At least 5 years of related work experience in payroll management. Advanced knowledge of Payroll and taxation practices and processes in the region or country the role is based. Strong understanding of payroll technologies and practices used in a Managed Services environment Skilled in ADP Global View and ADP Workforce Now preferred.

Skills

Exceptional communication skills across all organizational levels and diverse cultures; experienced in consulting, stakeholder engagement, and solution development

• Strong client-facing expertise with proven ability to lead cross-functional teams and manage internal stakeholders and external vendor partnerships High attention to detail with a consistent track record of delivering accurate, high-quality work
• Demonstrated ability to prioritize, multitask, and execute effectively in fast-paced, high-pressure environments Trusted to handle sensitive, confidential, and proprietary information with discretion and integrity Advanced analytical abilities combined with excellent written and verbal communication skills Effective collaborator with the ability to build relationships and influence stakeholders at all levels Experienced in leading organizational change initiatives, ensuring smooth transitions and minimal operational disruption In depth knowledge of shared services processes, methodologies and best practices Knowledge: Managing end-to-end payroll processes for up to two countries (US and Canada), including the development and implementation of payroll systems Ensuring Compliance: Making sure payroll practices comply with relevant laws and tax obligations Supervising Payroll Staff to include hiring, training, and managing payroll specialists Coordinating with Other Departments: Collaborating with HR, Benefits and Finance teams to process payroll for new employees and monitor payroll schedules Resolving Payroll Issues: Addressing and resolving any payroll-related errors or discrepancies Preparing Reports: Generating reports for quarterly, yearly, monthly, bi-weekly and weekly payroll activities Lead Year-End processing and reconciliations.

Risk Management

Identify and mitigate risks associated with vendor relationships, including financial, operational, and compliance risks Communication and Collaboration: Maintain open and frequent communication with vendors to address issues promptly and foster strong relationships Compliance Tracking: Ensure vendors and payroll team comply with SOX and Ball’s internal controls policies. Ensure robust internal controls are followed and evidenced.

This includes verifying adherence to financial reporting standards, maintaining accurate records, and following established policies and regulations to mitigate risks and ensure transparency.

GDPR Compliance

Implement robust data protection for payroll information, including names, addresses, bank details, and salaries Continuous Improvement: Regularly review and improve vendor management processes to enhance efficiency and effectiveness Compensation & Benefits: Expected Hiring Salary Range: $85,000, - $115,000 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.) This role will be eligible to participate in the annual incentive compensation plan.

Please visit our "Total Rewards" page to learn more about Ball’s comprehensive benefits structure.

Hybrid On-Site Work Environment

Based in Colorado, this position requires regular in-person engagement by working on-site for three (3) or more work days} per work week (with core collaboration days of Tuesday, Wednesday, and Thursday). [Travel and local commute between Ball locations and other possible non-Ball locations may be required.] When submitting your application to Ball, we encourage you to emphasize your skills, experience, and qualifications that align with the role.

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems. Under Colorado, California, Connecticut, Minnesota, and Pennsylvania law, you have the right to exclude or redact age-related details—such as your date of birth, school attendance dates, or graduation dates—from your resume, cover letter, CV, or other supporting documents (e.g., transcripts, certificates).

Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening. * This position will be posted internally for a minimum of 5 days and will remain open until filled or adjusted based on the volume of applicants. No agencies please. #LI-CK1 #LI-Hybrid