Genesys Cloud Developer

Job description

Expert Genesys Cloud Developer Join AXA Belgium's Customer Engagement technology team and help shape the platforms supporting business-critical customer interactions across voice and digital channels. Our Customer Engagement ecosystem is built around Genesys Cloud CX, integrated with internal applications and external services. As an Expert Genesys Cloud Developer, you will contribute to the development, integration and evolution of our contact center solutions while working closely with architects, business stakeholders, security specialists and project teams.

This role offers a unique opportunity to progressively grow towards a Technical Lead position.

Your daily tasks

You design, develop, test and maintain solutions supporting our Customer Engagement and Contact Center platforms. You develop and maintain integrations between Genesys Cloud and internal or external systems using REST APIs, web services, OAuth and event-driven mechanisms. You translate business requirements and user stories into scalable and maintainable technical solutions. You configure and develop customer interaction flows, routing logic, automation and platform integrations.

You investigate technical incidents, identify root causes and implement sustainable solutions. You contribute to technical design discussions and propose pragmatic implementation approaches. You assess technical feasibility, dependencies, risks and impacts of proposed solutions. You collaborate closely with developers, analysts, architects, security specialists, Product Owners and business stakeholders. You ensure compliance with security, privacy and quality standards.

You contribute to testing activities, release preparation, production support and observability practices. You monitor technology trends and innovations within the Genesys ecosystem, including AI-enabled capabilities such as Voice Bots and Virtual Agents. You share knowledge with colleagues and contribute to technical documentation and best practices.

Must have skills

You have at least 5 years of professional software development experience. You have strong experience designing and developing integrations using REST APIs and web services. You have a good understanding of OAuth 2.0, authentication and authorization mechanisms. You have experience working with distributed systems and cloud-to-enterprise integrations. You can analyse complex technical problems and drive them towards sustainable solutions.

You understand software engineering principles, maintainability and clean development practices. You can translate functional requirements into technical solutions. You are comfortable working in a complex enterprise environment involving multiple stakeholders. You possess strong communication and collaboration skills. You are proactive, pragmatic and quality-oriented. You are fluent in French or Dutch and have a professional command of English.

Nice to have skills

You have experience with Genesys Cloud CX. You have experience with Genesys Platform APIs, Architect or Data Actions. You have experience with contact center, customer engagement or telephony platforms. You have knowledge of SIP, WebRTC or voice technologies. You have experience with digital messaging platforms. You have worked with event-driven architectures, notifications or webhooks. You have experience with cloud integration platforms.

You have experience with API testing tools such as Postman. You have experience integrating Contact Center platforms with CRM or enterprise applications. You have experience with Voice Bots, Virtual Agents or AI-powered customer interaction solutions. AXA aims to be a reflection of the diverse society in which we live and has therefore been pursuing a policy of active diversity, non-discrimination, and equal opportunities for many years.

In this context, we guarantee equal treatment and access to recruitment, regardless of age, origin, cultural background, disability, gender, sexual orientation, or other characteristics. AXA Belgium We are more than 3000 employees, partnering with 3200 brokers, located in our modern offices in Brussels, Antwerp, Eupen, and Liège. We are serving 3 million customers, and we are proud to be the number 1 car insurer. It is our ambition to not only be a payer but rather a real partner for our customers.

Our four core values drive us every day to give our best for our customers while collaborating effectively with our colleagues: Customer First, Integrity, Courage, and One AXA. At AXA, we reject unfair or unlawful discrimination in any form. More info in our Diversity & Inclusion Policy. What we offer A nice reward for your work An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers, the full reimbursement of public transport, and a cafeteria plan.

The benefits of working at an insurance company From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products. A job that respects your personal life and dreams A flexible schedule of 35 hours per week, 36 days of leave per year to recharge, as well as the option to work partially from home.

You will benefit from sports classes at work, employee wellness programs and trainings, to keep you in great shape, both physically and mentally.