Customer Service Representative

Job description

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders. What’s in it for you? A supportive team environment where everyone is working toward the same goal. An environment where you will have the tools and opportunities to further your career. Strong core values. Flexible working. Paid holiday, plus bank holidays. And more….

What You Will Do

May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation). May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.

Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. Maintains and updates electronic and/or hard copy records as required. Other duties as assigned.

Key Skills

Required : Excellent English level. Typically requires a minimum of few years of related experience Must have computer, email, phone, communication and problem solving skills. Must be able to multi-task and work in a fast paced environment. Excellent selling, negotiation and communication skills. Possess expert knowledge of customer needs, products and complexity of business services. Interested? Great! We are looking forward to your application! #LI-FARNELL The above statements are intended to describe the general nature and level of work being performed.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.