Credit Control Analyst

Job description

About the role Responsible for managing credit risk, collections, and query resolution across a key customer portfolio to support working capital optimisation. Drives process improvement initiatives, automation, and accurate reporting to enable strong team performance against monthly collection targets.

Key Responsibilities

This role operates on a hybrid work policy based at our Shared Service Centre in Cork, Ireland. Drive cross-functional dispute resolution workflows and root cause analysis with Sales and Customer Service, enforcing strict SLAs to prevent dispute escalation and minimise aged unallocated cash. Evaluate credit holds and execute autonomous order release decisions within designated delegated authority limits, balancing commercial urgency with credit risk exposure.

Conduct periodic financial risk assessments and credit limit reviews for new and existing accounts using third-party risk data and financial statements, submitting recommendations for approval. Monitor account balances and enforce compliance with agreed credit limits and payment terms through strategic stakeholder engagement. Monitor and resolve unallocated cash and unapplied receipts promptly to ensure customer sub-ledgers accurately reflect real-time exposure.

Qualifications

Required

At least 12 months of experience in an Accounts Receivable (AR) or Credit Control environment. Educated to at least Certificate or Diploma level. Fluency in English with excellent written and verbal communication skills. Experience with data analysis, modern AI, and automation tools.

Skills you need to succeed

Excellent numeracy and analytical capabilities with advanced proficiency in Google Workspace (Sheets, Docs) and/or MS Excel. Hands-on experience with ERP systems (e.g., Oracle, Fusion, or Microsoft Dynamics) and credit risk evaluation.