Capacity & Demand Planner

Job description

We are seeking a detail-oriented, analytical Capacity & Demand Planner to join our team. The individual in this position will forecast future capacity requirements and formulate strategic initiatives to guarantee resource availability matching overall demand. This role demands a robust understanding of supply chain management, data analysis, and operational workflows. The Capacity & Demand Planner will work in tandem with finance, sales, and operations departments to enhance resource efficiency and support business growth.

This is an onsite position based out of our facility in North York, ON.

Core responsibilities include

Develop the Demand Planning Process: Map and evaluate existing information flows, establishing a structured, comprehensive demand planning workflow.

Gather Intelligence

Engage directly with Customer Service, Marketing, and Sales units to collect critical market intelligence, promotional updates, and client feedback to refine forecasts.

Forecasting and Analysis

Evaluate historical figures, commercial trends, and company projections to anticipate upcoming capacity needs across facilities, equipment, and staffing.

Strategic Planning

Formulate and execute short and long-term capacity strategies matching organizational goals and addressing operational bottlenecks.

Data Modeling

Build and maintain capacity models to test diverse operational scenarios and determine the organizational effect of key decisions.

Collaboration

Partner closely across functional groups to collect information, understand operational targets, and share capacity insights and guidance.

Performance Monitoring

Measure and report primary capacity metrics, pinpointing optimization areas and proposing evidence-based adjustments.

Process Improvement

Continually review and refine capacity planning frameworks, systems, and execution methods.

Peak Season Preparation

Maximize asset distribution to maintain productive resource usage and prompt delivery of goods or services.

Risk Management

Detect prospective capacity limitations and establish risk mitigation action plans.

Qualifications

Qualifications

Education: Bachelor's degree in Business Administration, Supply Chain Management, Engineering, or an equivalent discipline (Advanced degree preferred).

Experience

4 to 5 years of background in demand planning, capacity planning, supply chain analysis, or a related function.

Technical Skills

Competency in analytical applications (such as Excel, SQL, Python, R) and expertise in Google Workspace applications, particularly Google Sheets, for collaborative projects and data analysis.

Systems & Forecasting

Familiarity with ERP software or capacity planning tools (such as SAP, Oracle) and a solid comprehension of quantitative forecasting techniques.

Soft Skills & Adaptability

Superior problem-solving and communication abilities, with a demonstrated capability to manage ambiguity, establish order in unstructured settings, reach effective decisions despite limited background data, work autonomously and cross-functionally, and focus on detail in high-tempo environments.