IT Infrastructure Technician

Job description

Are you a technology "versatileist" ready to bridge the gap between IT and the business? As a GTS Specialist, you are much more than a technician; you are a critical advocate for digital workplace technologies and a liaison for our operations. In this role, you will move beyond basic maintenance to become a driver of innovation. You will manage the full lifecycle of endpoint devices and local site infrastructure while championing the automation and cybersecurity standards that keep us resilient and future-ready.

What You’ll Do

Enable the Smart Factory: Partner with manufacturing teams and our own FIT team to implement and sustain Industry 4.0 technologies. You will ensure the resilience of industrial networks (OT), manage specialized manufacturing endpoints, and support the data flows that power our real-time production insights.

Be the Technical Bridge

Provide expert support for both Corporate IT and Factory IT (FIT) infrastructure. You’ll ensure high availability for everything from office laptops to critical manufacturing shop-floor systems.

Master the Asset Lifecycle

Take full ownership of IT assets—procurement, provisioning, and decommissioning. You’ll ensure our inventory (CMDB) is flawless and our software licenses are optimized.

Champion Automation & Self-Service

Collaborate with our regional teams to identify manual tasks that can be automated. You’ll help us shift from reactive "firefighting" to proactive, self-healing operations.

Advocate for Security & Best Practices

Act as a technical advisor to local management, delivering training on IT standards and cybersecurity to ensure our workforce is digitally fluent and secure. Why You Are Perfect for This Role You Are a "

Versatilist"

You have a broad range of skills and a "can-do" attitude. You don’t say, "That’s not my department"; you say, "Let me find a way to solve this."

You Are Automation-First

You hate doing the same manual task twice. You are always looking for a way to use tools like ServiceNow or RPA to make work simpler and faster.

You Display Self-Leadership

You thrive when given the latitude to make decisions. You can work with minimal guidance, showing the agility needed to manage a complex regional site.

You are Customer-Centric

You don’t just fix computers; you improve the Digital Employee Experience (DEX). You listen to business needs and translate them into technical solutions that actually work for people.

You Bridge the IT/OT Divide

You are just as comfortable troubleshooting a server in a data center as you are supporting an industrial scanner on a noisy factory floor.

Qualifications

Experience & Technical Expertise 3–5 years of hands-on experience in IT/OT operations, ideally within a large multinational or manufacturing environment.

Deep Technical Skills

Proven track record troubleshooting computer, server, and network systems, with a solid foundational grasp of networking (LAN/WAN) and hardware technology.

Digital Fluency

Expertise in modern collaboration tools (specifically Google Workspace) alongside a foundational understanding of Cloud Computing and Cybersecurity standards.

Process & Communication Process-Driven Mindset

Hands-on understanding of ITIL best practices to optimize incident resolution, prevent recurring issues, and improve operational workflows.

Communication Mastery

Ability to translate complex technical concepts clearly to non-technical stakeholders across all organizational levels.

Education & Certifications Education

High School diploma required; Bachelor’s degree in Business, Computer Science, or Technology is strongly preferred.

Certifications

ITIL Foundation certification or training is highly valued. Work Environment & Availability Comfortable working in an active plant/manufacturing environment, including occasionally lifting heavy equipment. Available to participate in a 24/7 on-call support rotation. Open to occasional travel (less than 10%) to other Avery Dennison sites.