Customer Relationship Specialist

Job description

• Support Sales in achieving revenue targets
• Responsible for increasing revenue by achieving sales objectives in existing key accounts
• Uncover and assess customer needs and develop and execute

Key Sales Objectives

• Responsible for securing and maintaining business, continually review customer’s service requirement, and coordinate with internal teams.
• Collect complete specification requirements from customer (including sales reps) and pass efficiently to manufacturing unites /– design and constantly improve forms and electronic communication tools.
• Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink draw downs for manufacturing units.
• Coordinate with purchasing to develop availability of key materials.
• Handle customer requirement
• Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD.
• Investigate and help resolve customer concerns promptly.
• Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.
• Coordinate with others department
• Collaborate with Sales, CS, Planning team according to customer expectations.
• Collaborate with Korean team for order migration preparation and local support.
• Work with CS Supervisor/CS Manager to define and lead service improvement projects and execute the improvement plan.

Provide excellent service to customer

• Responsible to provide excellent service to customer, including regular service review call to key customers, customer special requirement follow up.
• Material and Finished Goods stock planning coordination for key customers
• Standard quotation and discount price set up with Sample Product Development team.

Qualifications

- Bachelor’s degree preferred. - 4 - 5 years marketing or related experience in Sales, Business Development, Marketing or equivalent.

• Excellent communication and writing skills.
• Excellent analytical, research and report writing skills.
• Details oriented and good follow-up skills.
• Multi-tasking and project management skills.
• Possesses teamwork, leadership and facilitation skills.
• Strong presentation skills and persuasiveness.
• Strong organizational and planning skills.
• Understanding of applicable computer systems, such as Microsoft Office and function specific software.