Global HCM Application Support

Job description

Purpose ADP builds a trust-based relationship with our clients and guides them on how to get the most from our Human Capital Management (HCM) solutions. We stand for our Vision to "Be the world's authority on helping organizations focus on what matters". We’re the go-to team. The problem solvers and solutions providers. Ready to anticipate, respond and exceed expectations. Our Global HR & Talent Client Services Application Support Consultant actively contributes to ADP continuous success by helping leading multinational companies to manage their employees’ life cycle from recruitment to retirement.

The position holds a key role participating in or leading process/business improvement activities and projects. Function As a member of ADP’s HR & Talent support team, the Global HR & Talent Client Services Application Support Consultant will be responsible for our global SAP SuccessFactors clients technical support and system maintenance activities.

Key Responsibilities

Responsible for client SAP SuccessFactors system maintenance and configuration changes in certified SuccessFactors modules Operate as SME evaluating new functionality and client impact during SAP biannual releases Responsible to support also other activities related to client service such as user training delivery, additional after go-live system configuration activities etc.

Co-operate with Global Service lead consultant, collaborate with global team Respond to client generated tickets – perform troubleshooting tasks, apply break fix Raise tickets to SAP as appropriate, work with SAP processors and engineers

• Participate on client ticket review calls
• Advise clients on Best Practices within the area of expertise Education Required: Bachelor’s Degree SAP SF Certification in Employee Central and one additional module Skills and Relevant Work Experience Required: Fluency in English (oral and written)
• Strong client service orientation Good analytical skills
• Ability to communicate Perfect understanding and practice of HR processing procedures
• Ability to work in a team environment
• Excellent verbal and written communication skills
• Strong initiative and enthusiasm PC literate (Windows, Excel, Word) SF functional/ technical certification Employee Central 3 or more years previous SFSF implementation or service experience SAP ERP (ECC6) knowledge is a plus Siebel CRM or knowledge and practice of other Client Relationship Management tools