Resident Engineer

Job description

Who You’ll Work With As a Resident Engineer, you will be a critical technical partner embedded within our most strategic account(s). Your role sits at the intersection of innovation and execution, collaborating with: Elite Customer(s): You will partner directly with Arista’s key customers to design, build, and manage some of the world's most advanced large-scale AI data centers.

The Arista Account Team

You will work hand-in-hand with our sales and account leadership to nurture the overall customer relationship and align technical strategy with business goals.

Arista TAC & Engineering

You will act as a bridge between customer and Arista’s core Technical Assistance Center (TAC) and Engineering teams, collaborating to debug complex issues and develop high-impact solutions for the customer.

Arista’s Resident Engineer Team

You will join a collaborative team of fellow Resident Engineers to share tribal knowledge, standardize best practices, and ensure seamless communication across the account.

What You’ll Do

As a Resident Engineer, you will serve as the technical contact for Arista’s deployments within the customer environment, spanning from high-level design to hands-on operational excellence.

Your responsibilities include: Strategic Technical Leadership Design & Architecture: Maintain and update High-Level (HLD) and Low-Level Designs (LLD). Create "As-Built" documentation and Delta Design plans for incremental network expansions.

Network Audits

Conduct regular configuration and network health reviews to ensure compliance with customer's and Arista best practices.

Stakeholder Liaison

Interface with Arista Product Management (PM) and Systems Engineering (SE) to communicate customer requirements and influence the product roadmap.

Operational Excellence & Automation Infrastructure Management

Manage the upgrade and hardening of the Arista Fabric, including CloudVision (CVP/CVaaS).

Automation & Integration

Develop and support automation solutions using Arista python based APIs to streamline network operations.

Change Management

Author Methods of Procedure (MoP), oversee complex change windows, and perform rigorous pre- and post-activity health checks.

Lifecycle Management

Coordinate with Arista teams for Product Lifecycle Management, ensuring all hardware and software are within supported windows.

Advanced Troubleshooting & Support Incident Resolution

Lead advanced troubleshooting for hardware/software issues and act as the primary liaison for customer with the Arista Technical Assistance Center (TAC) to ensure rapid resolution of P1 and escalated cases.

Proactive Maintenance

Perform routine bug scrubs, impact analyses, and vulnerability assessments to create actionable patching and update plans.

Root Cause Analysis (RCA)

Investigate critical incidents or issues and provide detailed RCA reports and remediation plans to customer leadership.

Project Execution & Reporting Proof of Concepts (PoC)

Partner with Arista SEs to plan and execute PoCs, demonstrating new features and modules to the customer.

SLA Compliance

Ensure all customer operations meet agreed-upon SLAs and timelines as defined in the customer's Statement of Work (SoW).

Performance Reporting

Generate and validate Daily, Weekly, and Monthly reports to provide visibility into network health.

Mentorship & Knowledge Sharing Capability Building

Mentor new hires and conduct internal training sessions to ensure the team is proficient in the latest Arista features and fabric deployments.

Continuous Learning

Participate in advanced technical sessions hosted by Arista Professional Services, TAC and Engineering to maintain subject matter expertise.

Qualifications

BS/MS with 7+ years of experience in the relevant field Network Certification a plus ACE L3 or above level certification would be an advantage #LI-SP1