Logistics Coordinator (APAC Service Operations)

Job description

Are you a problem-solver who thrives in a fast-paced environment? We are looking for a Logistics Coordinator to join our Global Service Operations Organization. In this role, you will be the heartbeat of our post-sales support, ensuring that critical spare parts reach our end customers via Same Day and Next Business Day delivery. You aren't just moving inventory; you are enabling the "best in class" service supply chain that keeps our customers' networks running.

Who You'll work with You’ll partner with a fast-paced Global Service Operations organization, working alongside logistics specialists, planners, and customer support teams. Your collaboration will help power same-day and next-business-day deliveries that enable exceptional post-sales service for customers worldwide.

What You'll Do

You will be responsible for the day-to-day execution of our logistics operations while acting as a key strategic partner to our Vendor, Trade, and Reverse Logistics Managers.

Impact

You directly influence Customer Satisfaction by balancing cost, delivery speed, and quality performance.

Innovation

We don't just want you to run the process; we want you to improve it. You will identify opportunities for continuous improvement, automation, and optimization.

Global Reach

You will manage specific APAC inventory and compliance audits while working with a global network. Master the Supply Chain (Order Processing & Dispatch) Coordinate the daily dispatch process, managing carrier rates and resolving operational issues in real-time. Take ownership of APAC inventory management, including inbound exceptions and PI reports. Manage exceptions aggressively to close them as quickly as possible. Drive Reverse Logistics Excellence Act as the primary coordinator for inbound and outbound discrepancies, working with 3PLs and couriers to prevent delays.

Partner with Account Management and Engineering to prioritize critical returns and high-priority RMAs. Track priority shipments end-to-end, proactively communicating risks to stakeholders before they become problems. Analyze data to develop KPIs on RMA aging, lead times, and discrepancy resolution to improve the customer return experience. Navigate Global Trade Compliance Support trade operations by retrieving Compliance Certificates, Test Reports and other compliance documents necessary for shipment release.

Assist the Service Trade and Compliance Manager specifically with APAC compliance audits and vendor performance assessments. Ensure the swift release of routine shipments by securing necessary Certificates of Conformity.

Qualifications

Experienced

You have 5 to 8 years of experience in warehousing, reverse logistics, transportation, or compliance.

Holistic Thinker

You understand supply chain concepts (planning, inventory, logistics) and how your specific role impacts broader organizational goals.

Tech-Savvy

You have strong proficiency in Microsoft Excel. Experience with NetSuite and Salesforce is a major plus.

Self-Starter

You take initiative, working proactively with minimal supervision to handle multiple tasks in a fast-paced environment.

Communicator

You possess excellent (fluent) oral and written English skills, allowing you to build trust with internal and external partners. Must be based in Malaysia with legal work rights.

Preferred Background

Experience in Service Logistics or Manufacturing environments in IT company.