Customer Service Representative with French

Job description

Responsibilities

Act as the main contact for customers and manage daily communication. Manage the full order cycle from order entry to delivery in SAP. Monitor orders, shipments, stock levels, and delivery performance. Handle order deviations, urgent requests, and service issues. Cooperate with sales, supply chain, and production teams. Monitor customer credit limits and report risks or disputes. Proactively anticipate customer needs and prevent service issues.

Requirements

Experience in customer service, logistics, or order management. Good knowledge of SAP and MS Office tools (especially Excel). Strong organizational and problem-solving skills. Customer-oriented mindset and attention to detail. Fluent in English and French. Ability to work in a fast-paced environment and manage priorities.