Customer Service Assistant

Job description

Company Description At Aramark we empower our people to create experiences that matter. We share a passion for hospitality, it’s at the foundation of everything we do. Hospitality excellence is brought to life by our people every day. We embrace our responsibility to our people, our communities, and our planet. While the services we provide, and the industries we serve, are extensive, we never waver from our people-first approach.

Job Description

We're looking for a Customer Service Assistant to join our dynamic team in Boston Scientific, Galway, Ireland. In this role, you'll be the friendly face of our organization, delivering exceptional customer service and support to our valued clients. As a Customer Service Assistant, you'll handle a variety of customer interactions with professionalism, empathy, and enthusiasm, ensuring every customer leaves satisfied with their experience.

This position offers the opportunity to develop your customer service skills in a collaborative, supportive environment where your contributions directly impact our success.

• Respond to customer inquiries via phone, email, and in-person with professionalism and a customer-focused approach
• Process customer transactions accurately and efficiently, including payments and order management
• Maintain detailed records of customer interactions and transactions using company systems and tools
• Resolve customer concerns and complaints with empathy and transparency, escalating complex issues when necessary
• Provide product and service information to customers in a clear and enthusiastic manner
• Support the team in organizing and maintaining service areas to ensure a welcoming environment
• Collaborate with team members to meet daily service goals and customer satisfaction targets
• Assist with inventory management and stock organization as directed
• Follow all company policies, procedures, and health and safety guidelines
• Participate in training and development opportunities to enhance your skill set Undertake any additional reasonable tasks as requested by your manager to support team operations
• Demonstrate flexibility and adaptability in response to changing business requirements Qualifications

Essential Criteria

Skills & Competencies:

• Proficient spoken and written English
• Strong interpersonal and communication skills
• Excellent time management and organizational abilities Problem-solving mindset with analytical thinking
• Ability to multitask and prioritize effectively Active listening and empathetic approach to customer interactions Basic computer literacy and proficiency with point-of-sale (POS) systems Cash handling experience and accuracy with financial transactions Resilience and ability to remain calm under pressure Experience: Previous customer service or customer-facing experience in a retail or service environment (desirable) Experience with payment processing or cash management (desirable)

Education & Certifications

High school diploma or equivalent (preferred)

Preferred Criteria

Experience in a fast-paced customer service environment Familiarity with customer relationship management (CRM) systems Multilingual capabilities Certification in customer service or related field Experience with inventory management systems Additional Information About Aramark Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector.

With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities. Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.