Operations Manager

Job description

Manages the day-to-day operations of a satellite location within a Market Center to ensure successful implementation of the Executional Framework, the set of standards proving a consistent approach to delivering our services. Effectively manages the business to include the coordination of all daily work within route sales, service, warehouse, and administrative functions as well as supporting key client contact and visitations.

As the leader of the location, he/she develops, implements and drives strategies to achieve Company objectives, effectively supporting client growth and retention, and managing labor performance and costs, safety compliance and cash and product accountability. Coaches, trains, and develop front line personnel and management, as applicable, to increase the effectiveness and efficiency of performance. Leads the Safety culture and troubleshoots and resolves safety, service, and other operational problems in collaboration with all functions on-site and within the Market Center.

Duties and Responsibilities

Supports client relationships through improving operational efficiencies to grow base business and improve retention of account base. Supports BDM’s on business reviews and key interactions with key clients within local market. Leverages the Business Development Manager and General Manager where applicable to drive operational efficiencies and excellence. Reviews and analyzes business performance utilizing plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory and waste reduction and labor costs, which would positively impact the business.

Responsible for recruiting, hiring, training, coaching and counseling management staff and front-line personnel to provide ongoing support and development. Leverages leadership skills to set goals and provide regular performance feedback utilizing all resources available to include work-with observations and ARAMARK’s established performance management process and tools. Drives Operational Excellence culture and safety leadership, and all key initiatives relating to these core values, to provide a positive Market Center environment.

Owns and fosters effective communication at all levels of the organization.