Indoor Guest Services Lead - Adventure Mountain

Job description

Job Description

Join the Adventure Mountain team and help lead exceptional guest experiences at one of Lake Tahoe's winter recreation destinations! The Indoor Guest Services Lead is a hands-on leadership position responsible for supporting daily guest services operations, including ticket sales, cashiering, retail, parking coordination, and guest assistance. This position helps coordinate frontline employees, maintain efficient guest flow, reinforce operating procedures, and deliver friendly, professional service throughout the guest experience.

The Indoor Guest Services Lead provides day-to-day guidance and training to Guest Services Workers while working collaboratively with management and other departments to support smooth and organized operations.

Compensation Data COMPENSATION

The Hourly rate for this position is $19.00 to $19.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS

Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts.

For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Guest Services and Daily Operations

• Assist with overseeing daily ticketing, cashiering, retail, and guest services activities.
• Greeting guests and provide accurate information about tubing sessions, ticket options, facility policies, and available services.
• Support efficient guest arrivals, ticket purchases, admissions, and departures.
• Operate POS systems, process transactions, and assist employees with routine transaction questions.
• Support register opening, closing, cash-handling, and reconciliation procedures in accordance with company policies.
• Assist with retail merchandising, restocking, inventory organization, and presentation standards.
• Coordinate with parking personnel to communicate parking availability, arrival patterns, and guest traffic concerns.
• Address routine guest concerns and assist with service recovery within established authority. Team Leadership and Training
• Assist with assigning Guest Services Workers to designated workstations based on staffing and operational needs.
• Provide hands-on training and coaching for ticketing, retail, cashiering, parking, and guest service procedures.
• Monitor workstation coverage and communicate staffing or break coverage needs to management.
• Reinforce cash-handling, guest service, and safety standards.
• Serve as a point of contact for frontline employees requiring assistance.
• Support a positive, respectful, and collaborative team environment.

Communication and Operational Coordination

• Communicate guest volume, ticket availability, session capacity, and operational changes to appropriate departments.
• Coordinate with the Outdoor Guest Services Lead and Outdoor Supervisor regarding guest arrivals, session transitions, and operational concerns.
• Report POS issues, equipment problems, safety hazards, and service disruptions promptly.
• Support implementation of established emergency procedures, including guest communication and operational interruptions.
• Assist management with identifying workflow improvements and recurring guest service concerns. Opening, Closing, and Operational Readiness
• Assist with preparing registers, ticketing stations, retail displays, and guest service areas for daily operations.
• Verify that assigned workstations have necessary supplies and operational equipment.
• Help maintain clean, organized, and welcoming guest-facing areas.
• Assist with end-of-day reconciliation, workstation closing, and securing assigned equipment and supplies.
• Complete assigned operational checklists and communicate unresolved issues to management. At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers.

In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Supervisory experience in a related role preferred
• Previous guest services experience required.
• High school diploma or equivalent required.
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.

Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.