Program Manager, Retail Customer Experience Survey System

Job description

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

The WW Apple Retail Engagement, Marketing & Merchandising (REMM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with Apple’s products and services, and does so in a manner that is true to our values. Join Apple Retail's Customer Insights team as a Program Manager and be a driving force behind our customer feedback survey program operations.

In this pivotal role, you will be responsible for our NetPromoter Program survey infrastructure, leading innovative projects and developing system solutions, collaborating closely with technical and business partners, to keep our surveys in sync with the business as it evolves and ensure smooth daily operations. Your work supporting data and reporting systems will amplify the voice of the customer to thousands of team members and leaders, so that they can deeply understand customer journeys, measure the impact of critical business changes, and identify opportunities for improvement.

We're looking for a candidate who blends exceptional project management skills with strong technical acumen in systems architecture, a talent for creative problem-solving, and passion for Apple's customers and teams. They thrive on leading complex cross-functional initiatives, adeptly influencing stakeholders at all levels, and aligning diverse technical and business teams to achieve impactful results.