Software Development Engineer in Test, IS&T Customer Systems

Job description

At Apple, our mission is simple. We focus on enriching people’s lives by building the world’s best products, and offering the best purchase experience and customer service on the planet. Customer Systems is part of IS&T and drives the technology behind Apple's customer support experience — from contact center operations to the software powering the iconic Genius Bar. The team also builds and operates AppleCare's online support platform, which handles 6 billion visits per year, delivering seamless, high-quality support to Apple customers around the globe.

The Customer Systems team builds the applications and services that enable exceptional support experiences for over half a billion customers all over the world. Our technology and services power the uniquely Apple experience every time our customers reach out to us for help - in the store, over the phone, chat, email or social media. Our applications are inclusive, highly performant, deployed at scale and help set the gold standard for customer service!

Come join us to do the best work of your life with a welcoming, diverse and talented group of engineers. Bring passion and dedication to the job and there’s no telling what you could accomplish!