AppleCare EPM

Job description

Apple's Strategic Data Solutions team is seeking an engineering program manager to support AppleCare. Do you thrive at the intersection of technical complexity and strategic thinking? Are you energized by partnering with engineers, influencing roadmaps, and driving real impact? This role offers the opportunity to exercise interpersonal, organizational, technical, and analytical skills - owning and driving roadmaps while coordinating the success of programs.

We're looking for someone who can drive both our long-standing fraud-detection mission and our newly launched operations initiatives — from advancing the machine learning models and rule-based engines that detect and block fraudulent claims, to helping grow our programs aimed at making AppleCare's operations more efficient, improving the service we offer customers, and reducing costs. Join our skilled team of program managers, machine learning engineers, software engineers, data scientists, and domain experts building solutions that protect, optimize and empower Apple.