In-Person Technical Support Lead

Job description

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale?

Imagine what you could do here. Employee Experience and Productivity (EEP) is part of IS&T and delivers some of the most widely used communication and productivity technology and services across Apple — from tools that enable collaboration to the support teams that keep Apple's workforce running. EEP also leads user experience design and research, and manages the systems behind Apple's original content studios. The Ask IS&T Center Operations Lead is a key role within Apple’s IS&T team,responsible for managing day-to-day operations, providing technical guidance, andensuring high-quality support for Apple employees, contractors, and vendors.

This rolerequires strong leadership, decision-making, and technical skills to support Apple’sglobal IT infrastructure and services .