US-Genius Admin

Job description

Do you love hands-on problem solving? Are you passionate about sharing your technical knowledge and guidance with others? As a Genius Admin, you help deepen our customers' trust in Apple by coordinating oversight to one of our many skilled technicians. Using your amazing diagnostic and people skills, you create an extraordinary customer experience that provides them with swift resolutions to their technical issues. You also provide mentorship for our team and build their knowledge about products, while individually keeping your own technical know-how up to date.

With your passion for delivering outstanding customer service and your empathetic nature, you are dedicated to providing the advice and support that help our customers and team members thrive.