Lead Logistics Customer Experience & Operations Area Manager - GCA, GSC

Job description

Position Summary

Responsible for leading Lead Logistics Customer Experience and Operations for GCA area within GSC, while also serving as the GSC China Chongqing Site Manager. The role oversees site-level coordination and orchestrates cross-functional collaboration among all GSC China teams based in Chongqing.

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management - and more. Management stream includes those who primarily lead people for whom they have employee lifecycle responsibilities including hire/fire decisions, coaching/mentoring, coordination of tasks, appraising performance, pay reviews, and developing for future assignments.

The management responsibilities are in addition to job specific accountabilities for objectives such as setting direction and developing business & operational areas, developing policies & practices, and implementing business plans. The planning horizon can vary from short to long term dependent on the career stage and goal achievement is typically accomplished through performance of direct and/or indirect reports. Progression within this stream reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities.

A colleague at this level contributes to wider decision making including the development of practices, processes and procedures. They have knowledge and understanding of the business, their own functional area and interdependencies with other functions. They work independently within a broad framework, with a clear level of authority and solves complex challenges based on accurate identification of underlying factors/causes.

They have awareness of the potential impact a proposed solution might have outside their own immediate area, and will work cross functional to mitigate as needed. Leaders at this level develop departmental plans based on the functional strategy and execute through a team of professionals. They develop team members by coaching and mentoring to drive performance and build talent pipelines. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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