Lead Logistics Customer Experience and Operations Specialist

Job description

Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system. Owns all SCM Operations activities under file management for the customers under purview.

Key Activities include:

• All file management activities post booking.
• Documentation.
• System Updates.
• Operational finance.
• Proactive communication with customer service in case of exceptions.
• Supporting Customer Service in customer query resolution and exception handling. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] . Strong communication and stakeholder management skills Proficiency in Microsoft Office (Excel, PowerPoint, Word) and automation tools.

• Strong background in logistics operations, with understanding of end-to-end supply chain (3PL to 4PL perspective) Good knowledge of Incoterms and international shipping practices Experience handling exceptions and complex operational scenarios
• Ability to manage multiple tasks and meet deadlines Proactive, solution-oriented mindset Flexible and adaptable to changing operational demands
• Ability to work in a fast-paced, high-volume environment Willingness to learn and continuously improve Experience in ocean freight is an advantage