Operations Support

Job description

About Us

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! We are an integrated logistics company responsible for moving 20% of global trade annually.

With a dedicated team of over 110,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload), LTL (Less Than Truckload), brokerage, cross-border trucking, groupage, and sortation hubs, connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology.

This integrated network will service multi-channels like B2B, B2C, B2B2C, e-commerce, direct to store, dropship, returns, and more, leveraging asset-based, asset-light, and non-asset models.

Job Summary

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.

Responsibilities

Real time audits of stop data being input by delivery teams and reporting exceptions Monitoring progress of delivery teams and communicating potential issues with time windows Receiving inbound calls from delivery teams reporting issues Communicating all potential delivery issues to the appropriate internal and external customers Printing, organizing, and processing paperwork associated with the delivery process

Using additional resources to resolve issues that may prevent delivery Assisting with warehouse duties and handling freight with a pallet jack when needed Primary Customer Experience Responsibilities Resolving issues with delivery teams, external customers, and internal customers Communicating, in real time, the essential details regarding an issue via phone, text, and email

Creating a positive, professional, and friendly environment Communicating with Vendor Owners and their Contracted Workers regarding Key Performance Indicators (KPIs) Skills/Competencies

• Excellent oral and written communication and problem-solving skills Technological aptitude using the internet and online tools
• Ability to multitask
• Excellent organizational skills with emphasis on detail Company Benefits Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more!

Pay Range $20.00 - 22.00 per hour Schedule Monday - Friday, 1:00pm - 9:30pm; ability to work weekends as needed. The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. #INDEED Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected] .