Regional Control Tower Focal

Job description

Regional Control Tower Focal (In-Plant) | Nashville, TN We are Maersk, a global leader in integrated logistics, connecting and simplifying supply chains for customers around the world. We believe in collaboration, continuous improvement, and delivering operational excellence through innovation, data-driven decision-making, and strong customer partnerships. The Opportunity As a Regional Control Tower Focal (In-Plant), you will be embedded at the customer site in Nashville, Tennessee, serving as the single point of contact for transportation execution, shipment visibility, issue resolution, and operational performance management.

Working as part of a globally connected network of eight Regional Control Towers, you will collaborate closely with customer stakeholders, carrier partners, Control Tower teams, Customer Experience professionals, and Global Service Centers to ensure end-to-end supply chain visibility, proactive risk mitigation, and consistent service delivery. This role offers the opportunity to influence operational performance, drive continuous improvement initiatives, and contribute to strategic customer success.

What We Offer

Opportunity to work directly with a key customer and influence critical transportation operations. Exposure to a global Control Tower network and cross-functional logistics teams. A collaborative environment focused on operational excellence, problem solving, and continuous improvement. Professional development opportunities within a global logistics organization committed to employee growth.

Key Responsibilities

Serve as the primary point of contact for transportation and logistics execution activities at the customer site. Manage operational escalations from issue identification through resolution and closure. Lead daily operational and SIM meetings, ensuring accountability and follow-up on action items. Monitor inbound and outbound shipment performance, detention and demurrage activities, and critical shipment movements. Coordinate recovery plans, contingency actions, and proactive interventions for at-risk shipments and service disruptions.

Drive supplier, carrier, and logistics partner performance reviews through KPI monitoring and operational reporting. Ensure transportation master data integrity, support root-cause analysis activities, and contribute to process standardization initiatives. Support statement of account controls, spot quote requests, reporting activities, and continuous improvement projects. Own the analysis of late-shipment and delivery-performance trends, working with the appropriate Maersk teams to identify root causes, define corrective and preventive actions, and provide the customer with regular updates on actions and performance improvement.

We Are Looking For We welcome applicants from diverse backgrounds who can contribute to a collaborative and customer-focused environment. Experience in transportation, logistics, supply chain operations, Control Tower, or LLP environments. Strong stakeholder management skills and the ability to build trusted relationships across customer and internal teams. Ability to manage multiple priorities in a fast-paced operational setting.

Experience handling escalations, shipment visibility, exception management, and operational performance metrics. Strong analytical skills with experience interpreting operational data and identifying improvement opportunities. Excellent communication and problem-solving abilities with a proactive approach to issue resolution. Comfortable working onsite within a customer environment and collaborating across global teams.

Required Qualifications

• 3+ years in transportation, logistics, supply chain operations, Control Tower, LLP/4PL, freight forwarding, or a comparable environment
• Proven ability to manage end-to-end transportation execution, shipment visibility, service-provider performance, and critical exceptions Experience as a customer-facing operational focal point, coordinating across customers, carriers, logistics providers, and regional or global teams
• Strong analytical and problem-solving skills, with sound judgment to prioritize risks and manage competing priorities in a fast-paced setting Experience managing transportation and service KPIs and turning insights into corrective actions
• Strong, clear written and verbal communication, with the confidence to lead operational discussions and escalate risks effectively
• Proficiency in Excel, operational reporting tools, transportation management systems, and shipment-visibility platforms Comfortable working onsite in a customer environment and collaborating across global teams

Preferred Qualifications

Power BI or similar analytics tools Working knowledge of detention and demurrage, freight audit, freight-cost controls, carrier performance management, and spot-quote processes Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, Industrial Engineering, or a related field (equivalent experience considered) APICS/ASCM, Lean Six Sigma, or a similar certification Familiar with freight forwarding, international business, free trade zones handling and CFS Reporting Structure Reporting Line: Regional Customer Experience (CX)

Key Partners

CX, CPM, Control Tower Focals, Global Service Center (GSC), customer stakeholders, carriers, and logistics providers Work Schedule Hybrid model: You'll work onsite at the customer facility 3 days per week. The specific days will be agreed with the customer and aligned with your manager to ensure team coverage. You'll work remotely on the remaining days.

Customer facility hours

Monday–Friday 8:00 AM–5:00 PM.

Flexibility

From time to time, the customer may ask you to be onsite on a day outside your agreed schedule. In those cases, flexibility is expected, and your onsite days for that week may be adjusted.

Employment Details Location

Nashville, Tennessee, United States (Customer Site/In-Plant)

Employment Type

Full-Time Salary Range: $80,000 - $95,000 annually Benefits 15 PTO Days 1 Floating Holiday per quarter Medical, Dental, and Vision Coverage 401(k) Employee Assistance Programs Career Development Opportunities Notice to applicants applying to positions in the United States You must be authorized to work for any employer in the U.S. #LI-CV Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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