Senior Specialist, Collections - Spanish

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. Finance and Accounting Process works on accounting processes from regions including America, Europe, Africa and Asia. The team has an active participation in the corporate drive for process standardization and enhancements, which has resulted in higher efficiencies, uniformity of accounting practices and quality & consistent management reporting.

We Offer As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side.

As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Job Purpose

Collections Specialist is responsible for the management and collection of outstanding customer accounts, whilst maintaining the highest level of customer service. Collections Specialists will engage regularly, via telephone and other forms of communication with customers to ensure the timely payment of invoices and assist with the resolution of any disputes or queries raised by customers. Collections Specialists will engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices.

Collectors require high levels of comprehension skills, excellent problem-solving skills, ability to think on their feet and most importantly they must be proactive.

Key Responsibilities

Handling customer on account agreement. Focal point between customer and AR analyst Escalation points for Collection Analytics within local organization Primary customer contact (phone, mails or visit) Updates Getpaid tool based on customer engagement. Focal point for local language dependencies Partnering with analyst to exceed portfolio targets .

Qualifications

Experience with Collection or any Accounting process; Willing to work in Pasig, City Amenable to work in night shift Detail-oriented and results-driven individual High fluency with Spanish and English Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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