Senior Manager - Service Excellence

Job description

Do you enjoy improving how things work across an organization? Are you motivated by data, collaboration and continuous improvement? Join Aon and help shape smarter, more efficient processes that support better decisions! This is a hybrid role, offering flexibility to work both virtually and from our Kraków office, in line with our local smart working policy. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. What the day will look like In this role, you will work closely with cross‑functional teams to improve how we operate. You will manage and contribute to initiatives focused on efficiency, clarity and measurable impact, using structured project management and continuous improvement approaches.

You will:

• Manage projects related to process improvement, cost efficiency and operational effectiveness, from scope definition through delivery
• Coordinate project activities, support resource planning and track progress to ensure milestones are achieved
• Partner with stakeholders to review current processes, identify inefficiencies and recommend improvement opportunities
• Document processes using clear process maps and flowcharts to support transparency and alignment Apply Lean and basic Six Sigma principles, including root cause analysis, to support improvement initiatives
• Define and monitor KPIs, using data to assess performance and highlight trends
• Present insights and recommendations that support informed decision‑making How this opportunity is different This role offers the opportunity to make a visible impact across Aon by improving the way we work every day.

You will collaborate with stakeholders across functions and regions, gaining exposure to different perspectives and business areas. You will be supported by experienced colleagues who value collaboration, learning and continuous improvement. At Aon, ideas are welcomed, and your contributions help shape sustainable improvements.

Skills and experience that will lead to success Experience in project management, process improvement or operational roles

• Knowledge of Lean, Six Sigma or continuous improvement methodologies
• Ability to work with data and translate insights into recommendations
• Strong collaboration and communication skills A proactive and improvement‑focused mindset 2573615