Quality Manager

Job description

Position Summary

The Quality Manager is responsible for developing, implementing, and maintaining the company’s quality systems and processes to ensure products and services meet customer, regulatory, and internal requirements. This role oversees all quality assurance and control activities and leads continuous improvement efforts across departments.

Essential Duties and Responsibilities

• Lead and manage the Quality department, including supervision of quality technicians, inspectors, and auditors
• Develop, maintain, and enforce quality systems, policies, and procedures to ensure compliance with company standards, customer specifications, and applicable regulations (e.g., ISO, AS9100, FDA, etc.)
• Oversee inspections, audits, testing, and root cause analysis of non-conformances; develop corrective and preventive actions
• Collaborate with Engineering, Production, and Supply Chain teams to identify quality concerns and drive resolution
• Lead internal and external audits, manage documentation, and prepare audit reports
• Train employees on quality standards, procedures, and expectations across the organization
• Monitor quality performance metrics and trends; report findings to leadership and recommend improvements
• Manage supplier quality, including vendor audits, incoming inspection protocols, and performance tracking
• Maintain control of quality documentation including work instructions, standard operating procedures, and inspection records
• Promote a culture of quality, accountability, and continuous improvement across all levels of the organization Qualifications: Required:
• Bachelor’s degree in Quality, Engineering, or a related field
• 5+ years of experience in quality management, preferably in a manufacturing or industrial environment
• Strong knowledge of quality systems and standards (e.g., ISO 9001, AS9100, IATF 16949, etc.)
• Experience with root cause analysis tools (e.g., 8D, Fishbone, 5 Whys) and CAPA processes
• Proficiency in Microsoft Office and quality data/reporting tools
• Strong analytical, communication, and leadership skills Preferred:
• Quality certifications (e.g., CQE, CQA, Six Sigma, Lean)
• Experience with ERP or quality management systems (QMS software)

Knowledge, Skills, and Abilities

• Strong leadership and team development skills
• Excellent problem-solving and decision-making ability
• Detail-oriented with strong organizational skills
• Effective written and verbal communication
• Ability to interpret technical drawings/specifications
• Familiarity with inspection tools and measurement systems