Sr Operator, Operations

Job description

Position Information

Posted Range: $26.78 to $43.39 hourly This position may be eligible for annual incentive pay and contracted increases as determined by the collective bargaining agreement, and you will have the opportunity for continued salary growth. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally! #LI-MR23 #LI-Onsite Primary Role Under the supervision of the Operations Supervisor, responsible for operation and maintenance of water treatment, production, and distribution of facilities of the water system. Works safety and assures that water system meets compliance requirements through accurate record keeping, sampling, and required maintenance.

Key Accountabilities

Duties include daily operation and maintenance of water treatment and distribution facilities. The operator performs chemical adjustments and additions as required to ensure treatment meets regulated requirements. Monitors operation of the treatment plant and associated functions, maintains accurate record keeping, and takes water samples. Responsible for responding to customer service orders, investigating customer leaks, repairing and locating service lines, locating main valves, maintaining fire hydrants, fire hydrant inventory and parts inventory, marking utility mark outs, obtaining bacteriological and other water quality samples, assisting with system flushing, and assisting with water main break repairs or replacement.

Customer service duties include investigating customer complaints and inquiries, obtaining billing survey information, meter reading, and initiating and terminating customer water services. Interacts with customers in the field when investigating customer inquiries and/or service leaks. Drives company vehicle. Provides on-call and emergency duty as needed. Maintains record keeping. Special projects and assignments as required.

Knowledge/Skills Basic knowledge of water system construction, distribution, or plumbing background is desirable. Water Treatment Operator and Distribution Operator certification is desirable. Requires ability to communicate verbally and in writing with internal and external customers as well as the ability to accurately read and record meter readings and other related information and perform basic mathematical calculations.

Experience/Education High school diploma, GED, or equivalent is required. The position requires a valid California Class C Driver’s license with minimal moving violations.

Required to wear PPE Work Environment

Requires daily walking and/or climbing on varied terrain. May require bending, stooping, kneeling, and digging with equipment. Lifting to 50 pounds unaided may be required. Approximately 20 – 30% of the position is sedentary, either in the office or in a company vehicle. May require the physical ability to perform labor-intensive activities such as digging, moving equipment, and working long hours in emergency situations.

Position has potential exposure to hazardous chemicals and requires the use of appropriate safety equipment.

Licenses & Certifications

Water System Operator I require a T1 Water Treatment Certification and D1 Distribution Certification within one year of hire. Candidates with skills and experience matching the role that are not currently T1, D1 certified may be considered for the position, if agreeable to the requirement.

Other

Repair/Replace mains Repair/Replace service lines Repair/Replace meters Repair/Replace main valves Repair/Replace fire hydrants Repair/Replace curb stops System flushing Obtain bacteriological and other samples Competencies Plans & AlignsDecision MakingCommunicates EffectivelyBuilds NetworksAction Oriented