Service Delivery Supervisor, South

Responsibilities

ESSENTIAL FUNCTIONS

• To maintain operational requirements of all mechanical and electrical/air conditioning equipment in the region.
• To carry out on-site liaison with regional mechanical and electrical/air conditioning maintenance contractors.
• To prepare maintenance order/job instructions for regional mechanical and electrical/air-conditioning maintenance contractors.
• To carry out routine inspections of the entire mechanical and electrical air conditioning infrastructure installed in the region and take corrective actions to ensure effective and timely maintenance is done and that the equipment can last for recommended lifetime.
• As and when required attend to any network impacting issues and outage.
• Closely work with contractors to minimize interruption of services offered by ATC due to mechanical and electrical/air conditioning equipment failures.
• To constantly research, identify and implement processes as well as recommend tools required to enhance efficiencies of the regional mechanical and electrical/air conditioning equipment maintenance operations.
• Ensure that Opex saving solutions comply to operation objective, within designated region.
• To monitor, measure, report and manage the Service Level Agreements (SLAs) KPIs with external mechanical and electrical/air conditioning suppliers/contractors and ensure value for money.
• To participate in the designing and revision of efficient & effective preventive maintenance routines and procedures within the mechanical and electrical/air conditioning maintenance function.
• Develop and maintain accurate records of all installed mechanical and electrical/air conditioning equipment.
• Routinely review the installed mechanical and electrical/air conditioning equipment and timely produce input to the swap-out plan for equipment that has outlived its usefulness.
• Compile and send through all the necessary operational and management reports for mechanical and electrical/air conditioning equipment contractor activities.
• To routinely check/review & verify all contractor invoices so that payments are made correctly against works executed.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Will supervise all mechanical and electrical/air conditioning equipment contractor activities and any other assigned contractors/personnel.

COMPETENCIES

• Excellent organizational skills
• Excellent written and verbal communication skills
• Must be a team player.
• Ability to Work independently with very minimal supervision.
• Ability to drive long distances and must have a valid driving license.
• Ability to work long hours.
• Should have advanced spreadsheet/excel skills.
• EHS certificate and training.
• Operations& Maintenance training in Mechanical and Electrical power (AC & DC) systems.
• Operations and maintenance Training in Air conditioning systems.
• Very Good Incident detection and problem-solving skills.

Qualifications

• Degree Certificate in Mechanical or Electrical Engineering from a recognized Institution preferred
• At least 3 years’ experience Mechanical or Electrical/Air conditioning activities.
• At least 2 years’ experience in contractor supervision in a telecommunication or related industry preferred .
• Role holder must have a qualification in HSE or at a minimum under Hazard identification and risk controls.