Technical Sales & Development Manager

Job description

Department / Function

Amcor RPS – Rigid Packaging Solution Location: Global scope Reports to: Director of Technical Sales & Development Global Accounts Direct reports: None (individual contributor, global coordination role)

Key contacts

Enterprise Key Account Directors, R&D Directors & Managers, Plant Technical & Quality Teams, Sustainability Manager, Global Customers

Job Purpose

The Technical Sales & Development Manager supports strategic enterprise key accounts by acting as the primary technical interface between Amcor and the customer. The role exists to drive business growth through proactive technical engagement, new product development, and coordination across global sites. It ensures customer technical needs are translated into feasible, competitive, and sustainable packaging solutions. The position strengthens long-term customer partnerships and supports Amcor’s innovation and sustainability agenda.

Know-How Technical/Professional Knowledge

Plastic conversion processed, specially Injection molding, mold design and manufacturing, packaging development, PCR implementation, cost and feasibility evaluation.

Industry/Regulatory Knowledge

FMCG packaging requirements, food safety and quality standards, sustainability and recyclability expectations, customer-specific technical standards.

Interpersonal/Managerial Skills

Strong customer-facing communication, influencing without authority, matrix collaboration, technical-to-commercial translation, crisis management.

Continuous Improvement / Project Management

Solid project coordination skills across multiple sites; ability to manage timelines, risks, and priorities in development projects.

Education/Experience

Degree in Mechanical Engineering or similar; several years’ experience in packaging, technical sales, or product development within plastics/packaging.

Problem Solving Regular Problems Solved

Technical feasibility issues, quality deviations, mold and machine challenges, customer change requests, sustainability-driven redesigns.

Guidelines/Standards

Customer specifications, Amcor quality and safety standards, regulatory requirements, internal development and approval processes.

Create new approaches or adapt existing solutions

Strategic thinking is very important in the role, but the think outside the box to adapt to customer requirements is crucial as well.

Most Complex Decisions

Balancing customer demands, technical feasibility, cost, and timing across multiple plants and regions.

Cost/Quality/Safety/Sustainability Balance

Decisions consider total cost of ownership, production robustness, compliance, and recyclability or PCR targets.

Innovation Requirement

High – proactive development of new articles, materials, and technical concepts to stay ahead of competitors.

Accountability Key Results

Customer technical satisfaction, successful project launches, innovation pipelines, support of account growth.

Resources Controlled

No direct budget or personnel responsibility; indirect influence on development resources, tooling investments, and technical priorities.

KPIs Influenced

Customer quality metrics, project timing adherence, RFQ success rate, sustainability targets (e.g., PCR integration).

Safety

Ensures safe technical solutions and compliance with plant and customer safety standards.

Quality

Accountable for meeting customer specifications and supporting audits and issue resolution.

Sustainability

Drives PCR implementation and supports recyclability and waste-reduction initiatives.

Decision Authority

Technical recommendations and project actions (when in line with Amcor strategy and R&D recommendation) executed independently; major investments and commercial terms require approval.

Business Impact

Direct influence on revenue growth, customer retention, innovation positioning, and strategic account success.

Job Context & Complexity Operating Environment

Fast-changing, customer-driven, global matrix environment with high innovation and sustainability pressure.

Main Challenges

Managing global complexity, aligning multiple sites, responding quickly to customer needs, and balancing speed with technical robustness.

Scale of Operations

Global coordination across multiple plants and regions serving enterprise key accounts with high volumes.

Customer Complexity

Global FMCG customers requiring customization, innovation, and consistent quality across regions.

Unionized Environment

Indirect exposure via manufacturing sites, no direct labor management. Additional Information Role operates as a technical partner to Enterprise Key Account Directors, working in a tandem approach to strengthen strategic customer relationships. High visibility role with exposure to senior stakeholders internally and externally. #LI-VA1