Data Center HRP, AWS Builder Experience Team, BeXT AIS

Job description

Join Amazon's Builder Experience Team (BeXT) as a Senior Data Center HR Partner and make every day better for the Builders who power AWS. This is a 100% on-site role where you'll serve as the strategic HR partner to cluster operations leadership across multiple clusters. You'll operate with significant autonomy — applying senior judgment in precedent-setting situations, designing scalable mechanisms, and coaching site leadership teams through the most complex people challenges in a rapidly growing business.

What we are looking for

Adaptability. Manage multiple scenarios across clusters utilizing HR expertise, consulting skills, and influence — often in precedent-setting situations where no clear playbook exists.

High Judgement. Make high-stakes decisions independently in ambiguous, multi-stakeholder situations. Navigate complexity with composure and serve as a go-to advisor for HRPs and site leadership.

Strategic Thinking. Connect sentiment trends, workforce data, and operational signals across clusters to identify systemic patterns. Translate cross-cluster insights into scalable recommendations that shape leadership action.

Influencing. Influence multiple levels of the organization across clusters — from builders to senior site leaders and cross-functional partners — without direct authority. Lead integrated people strategies through partnership.

Coaching. Develop site leadership capability at scale — designing structured coaching approaches and building manager strength across a portfolio of leaders.

Key job responsibilities

Builder Advocacy

Build trust through consistent floor/onsite presence, site walks & gemba walks across multiple clusters. Ensure execution and efficacy of onsite listening mechanisms, identifying and leading strategies based on risk patterns. Foster and role model an environment of inclusion for all Builders, ensuring they feel fully engaged in their work and valued for who they are. Independently manage relationships with employee representative boards.

Strategic Partnership

Serve as the primary HR partner to cluster operations leadership across multiple clusters, developing proactive strategies and goals focused on the Builder experience. Perform cross-cluster systemic risk detection — connecting sentiment trends, workforce data, and operational signals to provide recommendations to site leadership and HRBPs. Coordinate cross-cluster communications in partnership with site leadership. Present at monthly All Manager and All Team Meetings.

HR Expertise

Apply senior judgment to problem-solve across talent management, performance management, compensation, and employee relations — including precedent-setting cases where policy is insufficient or ambiguous. Lead high-complexity employee relations matters, navigating Amazon Policies with senior judgment. Lead workplace investigations in collaboration with Builder Relations and Labor Relations. Drive resolution of systemic pay, internal transfer, and hiring defects in partnership with central teams.

Build procedural policy/governance standards (e.g., SOPs) designed for adoption across clusters.

Leadership Development

Design and deliver scalable manager capability programs, coaching site leadership through decision-making with empathy and sound judgment. Identify development opportunities through data, sentiment patterns, and onsite observation. Educate leaders on HR operating model standards and drive adoption across clusters. Support interviews for site manager and technical manager roles.

Cross-Functional Collaboration

Coordinate with HRBPs, Centers of Excellence (COEs), Employee Relations, and Labor Relations to deliver integrated people strategies across multiple clusters. Partner with New Hire Experience teams on orientation, onboarding, and lifecycle support for new site launches. Mentor HRPs and drive peer enablement. Manage through ambiguity in a fast-paced, continuously innovating environment.

Role Requirements

This is a 100% Onsite role and requires the ability to travel to assigned Data Center sites across multiple clusters within a region (estimated 30–40% travel).

Data Center environments are 24/7 operational facilities; flexibility to support off-shift populations and respond to time-sensitive people matters is expected.

This is an individual contributor role with no direct reports; leadership is demonstrated through influence, mentorship, and cross-functional partnership.

A day in the life

You'll conduct site walks across clusters with Operations, Safety, and Deployment leadership — staying close to what's happening on the ground while maintaining the altitude to spot patterns across sites. You'll analyze sentiment data and roundtable feedback to detect systemic risk, then partner with cluster leadership to translate those patterns into action. You'll coach site leaders through complex, high-stakes people decisions, lead workplace investigations, and design mechanisms and SOPs that drive consistency across your portfolio.

You'll mentor HRPs, coordinate with cross-functional partners on integrated people strategies, and manage employee representative board relationships independently.