Account Manager, Pickup & Returns Points

Job description

Are you passionate about building strong business relationships and driving meaningful results for your accounts? As an Account Manager Iat Amazon, you will serve as a trusted partner to account decision-makers, helping them navigate shared goals and deliver impactful outcomes. You will coordinate account activities, analyze performance metrics, and provide data-driven recommendations that move the needle for both your accounts and their end customers.

This role is ideal for someone who is curious, collaborative, and eager to grow their account management expertise. You will work backward from your accounts' needs, applying best practices and playbooks to ensure timely delivery of projects while continuously looking for ways to improve processes and tools. If you thrive in a fast-paced environment and enjoy turning data into actionable insights, we want to hear from you.

The applicable collective agreement for this role is CBA for employees of Logistics, Delivery and Shipping Sector. The position is classified at level 2 or above, depending on the candidate's skills, competences and experience.

Key job responsibilities

Own and drive executive-level relationships with stakeholders across partner organizations

Lead complex contract negotiations, including commercial terms and service level agreements

Conduct market analysis and forecasting to shape strategic decisions

Maintain complete ownership of the pickup network, including performance optimization and expansion strategy

Drive network development/roll-out, maintain and optimize current operations, conduct performance reviews, and manage contract renewals

Work cross-functionally with internal teams (Tech Ops/Installation, Accounting, Marketing, Business Planning, Legal, Product Management)

Lead business expansion, route-to-market strategies, and new product/service launches

Drive offline Marketing and Advertising campaigns with location partners

Ensure best-in-class customer experience across all Pickup locations

About the team

Amazon Pickup & Return Points (PARP) is an alternative delivery solution offering convenient pickup and return options to Amazon customers. As the Account Manager, you will be responsible for managing and expanding our network, handling major partners in retail, property management, and transportation sectors.