Operations Lead | EDSP, MEATR Delivery Service Partners

Job description

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking Team Lead for our Delivery Stations. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan.

Key job responsibilities

· Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement

· Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications

· Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience.

· Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.

A day in the life

Core Job Fundamentals

1- Monitoring performance of the program daily.

2- Own network compliance score for the associated accounts.

3- Coordinating with various stakeholders to resolve partners escalations.

Internal stakeholders

Program POC

DS Manager

DS Team Leaders

Fleet Supervisor

Procurement

Payment Team

Learning Ambassador