IT Support Manager II (ONS), IT Support On-Prem

Job description

We’re seeking a driven IT Manager to join our IT team in Singapore.

Key job responsibilities

As you keep an eye on the IT support & logistics for the workforce. The extent of your duties will include but not be limited to:

- Ensuring that troubleshooting is carried out to a high standard and follows all Amazon polices and guidelines, specifically IT and Health & Safety. Leading the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),

- You’re confident in your IT project management skills: you can coordinate and watch over your team’s projects as they support technical task execution. You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,

- You’ll be responsible for the development and management of the IT budget, through its lifecycle and encourage, support and facilitate IT skill development of Corporate IT services staff,

- You’ll lead people, hours and shifts: this will include staff and team scheduling,

- Inspire continuous improvement of all IT team processes and initiatives: Continually driving operational excellence

- Lead a team of IT support associates who assist internal customers with hardware and software issues. The team provides on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues

A day in the life