Software Development Engineer, AWS Support

Job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are.

We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Work hard have fun and make history at AWS! Amazon Web Services has been rated one of the most admired companies globally both for Innovation and Customer Service. At AWS Kumo you will be on the forefront of driving Cloud innovation for industry leaders around the globe.

Kumo (pronounced 'Koo-mo' the Japanese word for "cloud") is the global product and engineering organization for AWS Support a multi-billion $ business. Kumo's products used by AWS customers and the internal Amazonian teams that help them are vital to ensuring exceptional customer experiences on AWS. Kumo has a broad portfolio of customer-facing and internal services. Our public-facing properties include AWS Trusted Advisor AWS Health Automation Recommendations & Insights AWS Support Center AWS Knowledge center and many more.

Our internal AWS Support teams rely on Kumo services to interact with AWS customers diagnose and resolve customer issues and safely share information across AWS teams. These services must work seamlessly and be available when AWS services are not. Any changes to these tools have a force multiplicative effect on how customers experience AWS and the efficiencies of the internal workforce.

The Kumo organization is globally distributed with larger teams located in Seattle - Washington Cape Town - South Africa and Vancouver - Canada.

We are looking for engineers to join our team in building the services that allow AWS customers to communicate with AWS Support Engineers. Your work will be the face of AWS Support to our customers; you will work to expand the communication channels we support so that our customers can reach out with convenience within the context of their work. You will utilize cloud-native technologies developed right alongside you: AWS Lambda DynamoDB API Gateway etc.

You will innovate on the user experience by working closely with our customers and partners.

Our team applies modern development practices and utilizes native AWS tools to do them. We operate in a multi-region redundant environment to ensure reliability; we continuously deploy to all regions through an automated pipeline; we use CloudWatch and other tools to help us monitor and diagnose. We loosely follow an agile methodology and most of all we focus on getting things done and delivering value to customers.

We combine the culture of a startup the innovation and creativity of an R&D Lab the resources support and work-life balance of a mature organization and technical challenges at the scale of AWS. Come join us!

Amazon knows that a diverse inclusive culture empowers us all to deliver the best results for our customers. We celebrate diversity in our workforce and in the ways we work. As part of our inclusive culture we offer accommodations during the interview and onboarding process. If you'd like to discuss your accommodation options please contact your recruiter who will partner you with the Applicant-Candidate Accommodation Team (ACAT).

You may also contact ACAT directly by emailing [email protected]. We want all Amazonians to have the best possible Day 1 experience. If you've already completed the interview process you can contact ACAT for accommodation support before you start to ensure all your needs are met Day 1.

Key job responsibilities

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In this role you will:

• Write high-quality efficient testable code in Kotlin Java and other object-oriented languages.
• Build highly available secure distributed systems in micro-services container and distributed cluster-compute architectures.
• Collaborate with high calibre engineers in the industry to work on some of the most complex challenges in large-scale computing.
• Own and operate the systems that you build based on real-time customer data and demanding service-level agreements.
• Contribute to planning design implementation testing operations and process improvement as a member of a Scrum team.
• Influence the system architecture own and implement specific components and help shape the overall user experience.

You must insist on the highest standards for quality, maintainability, security, and performance as you will ensure that engineering best practices are followed and that software is designed to be highly available dynamically scalable and resilient to continuity threats. You are a person with a commitment to team work and who enjoys working on groundbreaking technology is customer obsessed and thrives on the challenge of building something new that will eventually operate at world-wide scale.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.