Sr. Tech Program Manager, Data Center Learning

Job description

AWS Data Center Learning is hiring a Senior Technical Program Manager to own and sustain the GDCO 7S Continuous Improvement program — the workplace-organization and operational-excellence mechanism that runs across our global data center fleet. The program has moved through its foundation and design phases and is transitioning to a durable, self-sustaining operating model. This role is the owner who takes it to a scaled, mechanism-driven program that runs globally.

You will own the operating and planning mechanisms that keep a large, distributed community of Regional POCs, cluster leaders, and site teams aligned — giving leadership a clear line of sight into audit coverage, compliance, and program health. Day-to-day execution is run by the field; you own the structure they run within: the tooling and data backbone, the standards and communications cadence, and the metrics that measure impact.

Key job responsibilities

Own the program mechanism. Run the 7S operating rhythm end-to-end — monthly audit cycle, findings, implementation plans, metrics, communications, and leadership reviews — as a documented, repeatable mechanism.

Own the tooling & data backbone. Serve as the program owner for the audit platform and the compliance reporting pipeline; ensure audits, scoring, and dashboards operate reliably and that 7S compliance is surfaced in the WBR/leadership dashboards.

Drive standards & single source of truth. Maintain the 7S standards (“What Good Looks Like”), playbooks, and runbooks in Policy 2.0 / Playbook 2.0, and own the 7S wiki as the single source of truth

Measure and prove impact. Define and report the metrics that demonstrate program value and sustainability (audit activity and completion rates, compliance, month-over-month trends) and move the program toward outcome-based measurement.

Scale enablement. Own self-serve enablement — tooling instruction guides and training requirements so new POCs can onboard.

Govern & de-risk. Maintain a light governance and escalation model, manage program risks, reduce duplication with adjacent mechanisms (e.g., GEMBA walks), and keep the program auditable and compliant.

Influence without authority. Earn trust and drive adoption across DCO, Infrastructure Delivery, DCEO, Safety, and Security.