Supply Chain Manager , EU Relay Operations Center (ROC), Ops Tech Integration (OTI)

Job description

At Amazon we believe that every day is still day one. A day to take a first step. A day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements?

EU Relay Operations Center (ROC) team is seeking a highly skilled and motivated person to help develop a world class middle mile process that delivers goods on time at the best cost.

The EU ROC Ops Tech Integration (OTI) Manager is responsible for ensuring ROC functions operate efficiently by enabling tech solutions across Disruption Management, ROCaaS, Inbound, and Fleet. This role sits at the intersection of operations and technology, managing the full lifecycle of feature requests from intake to post-deployment, influencing product long-term vision with Tech and WW partners, and ensuring alignment with EU requirements.

Key job responsibilities

- Own and drive the end-to-end program lifecycle for tech integration initiatives across ROC, from intake and scoping through development, deployment, and post-launch tracking.

- Manage new feature requests, coordinate deployment plans (including A/B testing), and ensure operational readiness for product changes.

- Influence the product's long-term vision by partnering with Tech and WW stakeholders, ensuring EU requirements are represented.

- Create, track, and report KPIs that measure product health and highlight improvement opportunities.

- Prototype in-house tech/AI solutions to address immediate operational requirements.

- Support product expansion and onboarding of new customers and programs.

- Write effective narratives (6-pagers, PR/FAQs) and present to directors and VPs. Contribute to OP1/OP2 planning.

- Solve ambiguous problems, proactively identify and mitigate risks, and demonstrate good judgment in escalation.

A day in the life