Software Development Engineer II, SP Support

Job description

We are seeking a talented Software Development Engineer II to join our new team in Bangalore, focusing on building AI-powered solutions that will transform Amazon's Seller Support experience. As one of the founding engineers in this new organization, you will have significant technical ownership and influence on our architecture and implementation choices.

You will work directly with LLMs and machine learning systems while developing scalable services that power our next-generation support platform. This role offers unique exposure to AI technologies while solving real-world problems that impact millions of Amazon sellers.

This role is perfect for a motivated engineer who wants to combine deep technical work with real business impact. You will help transform a complex ecosystem of 180+ tools into a streamlined, AI-powered platform while working alongside experienced engineers and leaders.

Success in this role means delivering scalable, reliable services that power our intelligent support platform while maintaining high standards of code quality and engineering excellence.

Key job responsibilities

You'll shape the future of e-commerce by tackling complex challenges across the software development lifecycle. Collaborating with business stakeholders, you'll envision innovative solutions that delight customers, then design robust, scalable architectures to bring them to life.

During implementation, you'll craft high-quality, reliable code that meets rigorous standards, leveraging your expertise in testing and operations to ensure seamless deployments. But your role won't stop there – as a seasoned engineer, you'll also mentor junior team members, sharing your best practices to elevate the entire organization.

Ultimately, your work will have a direct, tangible impact on our global e-commerce platform and the millions it serves. If you're ready to innovate at the forefront of technology, join our team and make your mark.