Program Manager, II

Job description

We are hiring a Program Manager to own the first line of defense (1LoD) Buyer Compliance controls for the Amazon Business (AB) Gift Card (GC) cohort of customers. This role will provide regional support for either Singapore (SG)/Japan (JP), Mexico (MX), or Europe (EU). The Program Manager will be accountable for managing risk directly by collaborating with Risk Specialists to perform customer due diligence, Know Your Customer (KYC) identity verification, Suspicious Activity Monitoring (SAM) investigations, and enforcement actions, and by collaborating with the second line of defense (2LoD) on regulatory filing across their respective regions.

The Program Manager will own the day-to-day controls and is the single-threaded owner for compliance outcomes in their regions.

Key job responsibilities

Define and maintain the operating cadence, SLAs, and quality bar for KYC and SAM within the assigned region.

Establish and drive mechanisms to measure and improve control effectiveness, working across Compliance Officers, Machine Learning Scientists, and Engineering teams to refine and continuously improve evaluations.

Collaborate with Risk Specialist Operations teams to investigate alerts and escalations, document findings, and determine filing requirements in parallel with 2LoD.

Partner with 2LoD regional compliance, legal, product, operations, and compliance officers to represent regional compliance status in business and risk reviews.

Own regional compliance metrics and reporting, surfacing risk trends and gaps with recommended remediation actions.