Advocacy Operations Associate

Job description

The AO Associate should be someone passionate about supporting a fast-paced Ops environment who will enjoy the challenges and rewards of working in a fast-growing organization and in a very international environment. This is a high visibility position with big scope of creativity and self-development. The individual should possess excellent written and verbal communication skills, as the candidate will work very closely with a diverse team.

Ability to create and manage work plans, timelines and accommodate multiple priorities will be critical for success.

Key job responsibilities

Follows SOP or manager's instructions and ensures tasks are quality compliant

· Contributes to project improvement ideas, if applicable

· Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per SOP and SLA

· Proactively raises issues/alarms to manager or stakeholders

· Meets business metrics and goals, i.e., SLA, productivity targets and quality benchmarks.

· Maintains records of day-to-day work by updating trackers or workflow tools

· Meets predetermined and assigned productivity targets and quality standards.

About the team

Advocacy Operations (AO) supports Amazon Flex to resolve scenarios that impact the delivery partner experience.

This is accomplished through

Real time monitoring and offline operational work. The AO team is looking for an L2 associate at Hyderabad site to support the operations team.