Salesforce Developer and Admin, ISS

Job description

Amazon's International Seller Growth (ISG) team seeks a Salesforce Developer and Admin to manage and optimize our Salesforce and AWS systems that power global seller operations. This role combines technical expertise with customer support, ensuring smooth experiences for third-party sellers registering and operating on Amazon's worldwide marketplace. You'll be instrumental in building and maintaining the technical infrastructure that enables millions of sellers to expand their businesses globally through Amazon's platform.

Key job responsibilities

• As a Salesforce Developer & Admin you will be responsible for the day-to-day operations and maintenance of Salesforce and Amazon Web Services (AWS) systems. you will provide technical support to ensure a smooth customer experience.
• Respond to customer inquiries in a timely manner, resolving issues with Salesforce and AWS.
• Consistently document root cause analysis steps and findings, recommended solutions.
• Monitor customer service areas to identify potential system issues that could impact customer experience.
• Complete setup and configuration of Salesforce customer accounts and configurations.
• Maintain and improve existing Salesforce and AWS applications and processes.
• Implement changes to applications within Salesforce and AWS.
• Develop requirements and specifications to meet customer needs.
• Install, configure, and test new applications, software, and hardware in a timely manner.
• Develop and execute effective system maintenance plans.
• Consult with stakeholders on application performance, scalability, and usability.
• Ensure compliance with security protocols for Salesforce and AWS systems.
• Resolve system problems efficiently.