Program Manager, 3PL Transportation, 3PL Transportation

Job description

Amazon is seeking a talented and driven Program Manager to join our Third-Party Transportation team, where you will play a pivotal role in managing and optimising the operational performance of External Delivery Service Partners and third-party commercial carriers across the Amazon delivery network.

In this role, you will drive day-to-day operational excellence across our existing sites, as well as supporting new site launches as the network expands. You will work closely with cross-functional teams to implement process improvements, resolve escalations, and ensure our partners are set up for success.

Key job responsibilities

• Manage day-to-day relationships with External Delivery Service Partners and third-party commercial carriers, serving as the primary operational point of contact for partner queries and escalations.
• Lead partner performance reviews and drive improvement meetings with internal program teams across both External Delivery Service Partner and third-party transportation networks.
• Oversee daily operations by monitoring delivery capacity against plans, enforcing scan compliance, and resolving technical issues across External Delivery Service Partner and third-party carrier lanes.
• Analyse Key Performance Indicators using platforms such as Tableau, Perfect Mile, and carrier Electronic Data Interchange and tracking systems to identify trends, develop targeted improvement strategies, and establish daily reporting cadences with partners.
• Maintain, enforce, and update Standard Operating Procedures for External Delivery Service Partner and third-party transportation operations, and design and deliver comprehensive training programs and refresher sessions across the delivery network.
• Support third-party carrier rate management activities, including monitoring fuel surcharge mechanisms, tracking contractual compliance, and escalating commercial issues to the carrier management team.
• Manage the onboarding process for Delivery Associates, coordinate partner system access setup, and develop strategic staffing plans for peak periods to ensure adequate workforce coverage.
• Support new site launches by coordinating end-user equipment installation, verifying partner readiness, and ensuring driver onboarding is completed to the required standard.