Sr. Product Manager - Technical, QoS & Performance , Leo Network Infrastructure

Job description

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable broadband connectivity to customers beyond the reach of existing networks. From households to small businesses, schools, hospitals, and government agencies, Amazon Leo will serve communities and organizations operating in places without dependable internet access.

We are seeking a Senior Product Manager - Technical (PMT) to own the Quality of Service (QoS) and Performance domain within Leo Networking. In this role, you will define the products and features that ensure Leo delivers on its performance promises — from core performance assurance to traffic shaping and congestion management algorithms. You will work at the intersection of networking engineering, satellite systems, and customer experience to build differentiated, measurable, and enforceable Performance & QoS capabilities.

This is a high-visibility role that requires deep technical acumen in networking, strong product sense, and the ability to influence across engineering, business, and leadership. You will own the Performance and QoS roadmap from concept through launch, write PRFAQs and technical requirements, and represent the customer’s performance expectations in every architectural decision.

Key job responsibilities

Own the end-to-end Performance and QoS product strategy for Leo, including traffic classification, prioritization, shaping, and congestion management.

Define and drive the performance metrics framework — establishing SLAs, SLOs, and KPIs that govern throughput, latency, jitter, and packet loss across the Leo network.

Partner with Principal Engineers and SDEs to prioritize and implement network performance capabilities and enforcement mechanisms across the satellite, ground gateway, and SDN layers.

Write PRFAQs, technical narratives, and requirement documents to secure resources and align leadership on the network performance roadmap.

Collaborate with sales, demand management, and capacity management to gather customer performance requirements and translate them into product features.

Define acceptance criteria and performance gates for new feature performance capabilities, ensuring QoS compliance before customer-facing releases.

Work cross-functionally with the Beam Planning, SDN, and Satellite Operations teams to optimize resource allocation and minimize latency, packet loss, and congestion across the constellation.

Export Control Requirement

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

A day in the life

Your morning starts with a review of overnight performance dashboards — checking throughput, latency percentiles, and congestion events across active beams and ground gateways. You notice a pattern in peak-hour congestion for a specific geographic region and draft a quick analysis to bring to your engineering sync.

Mid-morning, you’re in a design review with the SDN team, debating the trade-offs of a new traffic shaping algorithm that could improve P99 latency for enterprise customers but may impact other traffic. You push for a data-driven approach, proposing an A/B test framework to validate the change in a controlled environment.

After lunch, you’re on a call with an enterprise customer’s network architect who wants to understand how Amazon Leo’s quality of service compares to their existing MPLS-based WAN, and how to best integrate Leo connectivity in parallel to their existing MPLS WAN behind an SDWAN appliance. You walk them through Leo’s service plan tiers, SLA commitments, and the telemetry they’ll have access to.

In the afternoon, you’re drafting the PRFAQ for the next phase of network performance— introducing dynamic bandwidth allocation that adapts to real-time demand patterns. You collaborate with a principal engineer to ensure the technical approach is sound, and align with sales, capacity, and finance teams on the financial impact. You end the day with a quick sync with the Beam Planning team to review capacity forecasts for the upcoming month.

About the team

The Leo Connectivity Product team is responsible for the end-to-end networking stack that delivers connectivity from customer terminals through the satellite constellation to ground gateways and back to the terrestrial internet. We work across the control plane and data plane services that make Leo a carrier-grade networking provider.

Our team culture values deep technical curiosity, customer obsession, and a bias for action. We operate with a startup mentality inside Amazon — moving fast, iterating on data, and shipping capabilities that directly impact customer experience. We are builders who are energized by the challenge of delivering consistent, high-performance networking from a dynamic constellation of LEO satellites.

We are committed to building a diverse and inclusive team. We believe the best products come from teams with varied perspectives and experiences.