AIT Audit Manager III, Audits and Insights Team

Job description

The Audits and Insights team (AIT) – SPT Audit program measures accuracy of account enforcements, listing enforcements, all appeals and reinstatement decisions through audits on a statistically significant sample across Perfect Order Experience, Selling Partner Risk & Abuse, Financial Disincentives, Automated Brand Protection, Andon, Product Review Abuse, Restricted Products, Safety, Know Your Customer & Product Safety & Compliance (PSC) to name a few.

We perform audits and measure the coverage and accuracy via director level goals and generate actionable insights from our audits to improve enforcement accuracy, appeal handling accuracy, First Contact Resolution (FCR) rate and eliminate unnecessary Seller friction by identifying ways to reduce Seller enforcements and appeals. We are committed to maintaining and advancing the trust of our Sellers by raising the bar through our Audits.

The Audit Manager III is a senior leadership position responsible for directing and managing a large-scale audit operation with auditors. This role requires strategic vision, executive-level communication skills, and the ability to drive organizational change while ensuring operational excellence.

Key job responsibilities

• Establish governance frameworks in quality assurance and training programs
• Develop and execute strategic audit initiatives aligned with organizational objectives
• Lead a team, including managers and senior auditors, ensuring high performance standards and professional growth
• Drive organizational transformation and change management initiatives
• Build and maintain relationships with senior stakeholders across the business to shape audit process and risk management approaches
• Influence policy decisions and strategic direction at an organizational level
• Oversee complex audit programs and ensure timely completion of deliverables
• Monitor and analyze audit metrics, providing regular reports to senior management
• Manage resource allocation and workforce planning for optimal operational efficiency
• Drive continuous improvement initiatives and process optimization
• Collaborate with stakeholders to address audit findings and implement corrective actions
• Ensure compliance with regulatory requirements and internal standards